Payment Policy
We only accept PayPal.
We offer free registered shipping for purchasing 3 eligible items and above. All combined purchase must be paid at the same time to enjoy combined purchase discount.
Shipping Policy
Delivery time normally take about 2 weeks to
reach destination in most parts of the world, such as US, UK, Canada
and Australia, but shipping to some countries may take longer. Please
contact us if you do not receive your parcel in 20 working days after
the dispatch date to follow up.
Paypal Confirmed Addresses Only.
Parcel
will be shipped via standard international airmail without tracking
number. If you need to have one, please contact us for shipping upgrade
with GBP2.00 surcharge.
Import
duties, taxes and charges are not included in the item price or
shipping charges. Please check with your country's customs office to
determine what these additional costs will be prior to bidding/buying.
Return
Though
we are confident on the quality of our products, we allow customer to
return any unsatisfied items within 7 days upon purchase. Customer will
bare the returning postage and all returned items must be in new/ unworn condition.
If the
refund is due to non-quality issue (e.g. size not fit), please note NO
P&P will be refunded and each item will have a restocking fee of Two
Pounds or 10% of total price (whichever higher). Customer will bare the
returning postage as well. If the purchase was sent with free shipping, the original shipping cost will also be deducted from the refund.
Tailor made items cannot be refunded since they are not resellable (e.g. wedding dress/ evening dress/ bridal jacket..etc)
Guarantee
We
aim at providing excellent service to buyers. If you are unsatisfied
with our item or service, please feel free to contact us before leaving
any feedback. We are committed to resolve all issues in a friendly and
satisfactory manner.
We always reply to messages within 1 working day. Please allow timing gap due to different time zone.