Terms and Conditions

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards or personal cheque.
When you are ready to pay confirm and pay for your order you may do so in one of the following ways.
i) You may use Pay Pal to pay by credit or debit card.
ii) You may, if you prefer, pay over the phone using your credit/debit card. Please call 01943 609031 between 9am and 5pm Monday to Saturday.


If you wish to return an item, for whatever reason, you must contact us first.

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund.

Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.  Any promotional goods also sent must also be returned. This does not affect your statutory rights.
Should you order, details of this right will be sent to you with your confirmatory e-mail.
After-Sales Services and Guarantees

We would like you to enjoy your purchases and will guarantee your total satisfaction.

If the quality of the merchandise you receive is not to your satisfaction, you are entitled to either (at our discretion) a full refund or replacement.
Our liability for any direct or indirect consequential loss is excluded
Any personal information passed on to us as part of a sales transaction or for any other reason will be always be treated with total confidentially. We will not pass on any information to any third party. Any customer information held by us is for the purposes of marketing, and processing your orders. From time to time we may send details of news or offers to customers by e-mail.  If your preference is not to receive such e-mails please indicate this when entering your details.
Customer Service

Any complaints regarding the goods or services supplied should be made to:
Art-shoponline, Hawksworth Street, Ilkley, West Yorkshire, LS29 9DU

Tel: 01943 609031

Fax: 01943 432016

E mail: sales@art-shoponline.co.uk

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5pm Monday - Saturday.

 

Faulty or Damaged Goods

Any goods supplied by us and found to be faulty will be either replaced free of charge or refunded in full.
Any product damaged when delivered must be notified to us within 3 days of delivery. This can be done either by phone, fax or e-mail.
We will replace your goods free of charge or if no identical product is available we will offer a refund or alternative product at your discretion. We may arrange for the collection of the damaged goods.
Any product with a fault or manufacturing defect can be returned under the manufacturers warranty within a year of the purchase date. Before replacement or refund we and the manufacturer may inspect the product to ensure it has been used correctly & not been subject to misuse or negligent handling,
The faulty goods will be replaced with an identical item and any reasonable postage charges incurred by the customer refunded in full.
If an identical product is not available we will offer a choice of a full refund of the price paid and any reasonable postage charges incurred by the customer, or at the customers discretion an alternative product of the same price delivered free of charge.
Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.