If in the very rare event you feel that the hair is defective in any way we would ask you to return the hair to us here at Rapunzels to test, wash and condition the hair. If you are genuine and you believe there is a genuine problem, you will not have an issue with this. If the hair is deemed faulty or unacceptabe to wear Rapunzels will issue you with a full refund including postage. Hair will be tested and worn by one of the team here at Rapunzels and the outcome considered in relation to the age of the hair at the point of return. ie if the hair is 3 weeks old then is the hair deemed acceptable for 3 week old hair in comparison to 3 week old hair of a similar price. We do not accept any liability for 3rd person wear, ie if the buyer has not worn the hair, but the buyer has fitted the hair to another person or purchased for a friend. The buyer cannot know how the 3rd person has treated the hair and neither can we and therefore will not be liable for any discrepancies where hair has not actually been worn by the buyer and the buyer can account themselves for how they have treated the hair!.

Our hair extensions alone cannot damage your hair, but unqualified fitting or removal can. In no event will we be liable for any direct, indirect, punitive incidental special or consequential damages whatsoever arising from the misuses of our products. It is essential that you are properly trained and experienced before applying any of our extensions. If you are in doubt about your capabilities with regards to use/suitability please seek the professional advise of a qualified expert in this field.

RAPUNZELS HAIR CARE & ADVISE:

We do not recommend colouring, bleaching, tinting or perming the extension hair. These types of products contain elements that can damage the extension hair. You do so at your own risk and must ensure you do a strand test on an inch or small amount of hair first before using the whole lot and voiding any return rights you have.

Even though our extensions are 100% human hair, it is not receiving nutrients from the scalp like your own natural hair. The more heat you use on the hair extension the shorter the life span of the hair. Keep straighteners and curlers to a minimum and always use a heat defense spray and argon oil to the ends before straightening. Treat your extensions with the same respect as you would with you own natural hair. Superior aftercare and regular maintenance will keep your hair feeling and looking great for longer. Tie your hair back in a loose ponytail or plait using a soft scrunchie for bed. We do not suggest wearing extensions for longer than 3 months.Please Note:- Lighter Shades have a bleach content therefore will not last as long in life span as non bleached hair. The lighter shades will need extra care and less heat application to increase the lifespan.

Washing

Your extension hair should only be washed between 2-3 times per week.  Before washing it is advised to detangle your extension hair with a wide tooth comb and separate the bonds.  For bonded hair do not initially wash for 2-3 days to ensure hardening of the bonds. It is essential you only use a good rich conditioner, to not scrimp on conditioner. Only condition from the mid lengths to the end of the hair. Do not apply any conditioner to bonds or microloops as this will cause slippage.

Drying

Be very careful when brushing wet hair, make sure you support the extensions hair, otherwise you will stretch and damage the hair and put pressure on your bonds which can cause loosening/slippage. If your hair is feeling dry at the ends invest in some argon oil and apply plenty to the ends before drying. For a sleek finish, section your hair off and blow dry using a flat paddle brush on low – medium heat. Be very careful that you do not snag your bonds with your brush and do not hold your hair dryer on your bonds as they can melt.  If necessary finish with straightening irons ensuring you use a heat defense spray.

Day to Day Activities

If you use a sun bed it is advisable to wrap the hair in a towel first. Sun beds can dry out the hair and melt the bonds. Always dry your extensions, leaving the bonds in a constant damp environment could cause them to deteriorate.  We do not recommend that you swim with your extensions, if you do avoid getting extension hair wet when swimming. The chlorine in pools and salt in the sea combined with heat can cause the extension hair to discolour and matt. Chlorine, pool chemicals and salt will cause the keratin bonds to break down and disintegrate which will result in the loss of the extension hair if the prebonded or micro loop system is used as they both contain a bond or micro bond. Never sleep with wet hair extensions; ensure they are dry before you head for bed.